Our Commitment to Responsible Gaming

Gateway Casinos & Entertainment Limited is committed to delivering its products and services in a socially responsible manner. As a part of the Ontario Lottery and Gaming’s RG Code of Conduct on Responsible Gaming, Gateway Casinos, through a series of initiatives, promises to strengthen its corporate commitment, enhance customer information and education programs and develop programs and policies that improve the gaming environment.

Olg Self Exclusion List Template

Accreditation

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Gateway Casinos Innisfil maintains a Responsible Gaming Accreditation. The Responsible Gaming Accreditation is a standard in which Gateway Casinos’ Responsible Gaming Program is measured against eight core responsible gambling standards including corporate policies, self-exclusion, advertising and promotion, informed decision making, assisting patrons who may have problems with gambling, access to money, venue growth and game features and employee training. This accreditation supports our commitment to responsible gaming. Visit the RG Check website for more information on responsible gaming accreditation.

OLG was motivated to find a better way to keep self-excluded gamblers from their locations. Despite having members on the list sign a statement releasing the OLG from any liability, the corporation was sued by nine different people over decade, according to media reports. OLG settled all the cases for a total of $1.5 million. With respect to OLG self-exclusion registrants, Standard 2.6 requires OLG to provide a voluntary self-exclusion program to allow individuals to exclude themselves from any or all gaming sectors, including casinos such as CRR. This Standard also requires operators of gaming sites, such as CHC, to operate this program on behalf of OLG by actively. Exclusions Visit our tips page to learn how to best use the Exclusions Database. If you experience technical difficulties, please email the webmaster at webmaster@oig.hhs.gov. Each person seeking to enroll in the program shall complete an application requesting placement on the OLG’s Self-Exclusion List, and in doing so acknowledges that it is their responsibility to refrain from engaging in sports wagering and other gambling activities under the jurisdiction of the OLG. Get more details on how to Self-Exclude from the My Account page, the OLG Responsible Gaming Program.

PlaySmart

Olg Self Exclusion List

PlaySmart, a program of the OLG, provides patrons and employees with information on safer gambling practices as well as assistance and local referrals for help with gambling-related problems. PlaySmart Centres are independent and information provided to PlaySmart is confidential. Visit the PlaySmart website or visit a PlaySmart Centre at your local facility and look for PlaySmart information throughout our gaming floor.

Self-Exclusion Program

Every casino (commercial and charity), and slot facility in Ontario complies with the OLG’s Policy on Responsible Gaming, including participation in the Self-Exclusion Program, in which individuals request to have themselves placed on a ‘list’ of self-excluded persons and refrain from visiting any property under OLG jurisdiction. A Self-Exclusion applies to all OLG gaming facilities, including commercial casinos, slot facilities, and charity casinos. For more information, visit Guest Services at your local facility or visit the OLG Self-Exclusion website.

Win/Loss Statements

You may request your win/loss statements at any of the Guest Services desks at our sites. You will be required to provide us with a copy of your valid government-issued photo ID. The reason we ask for valid government-issued photo ID is to ensure that we do not unintentionally change or release your personal information to a third party who is representing him/herself as you. For more information, refer to the Gateway Casinos and Entertainment Limited Privacy Statement.

If you do not wish to visit one of our sites, you can send your request in writing to our Privacy officer. You will be required to provide us with a copy of your valid government-issued photo ID. The reason we ask for valid government-issued photo ID is to ensure that we do not unintentionally change or release your personal information to a third party who is representing him/herself as you.

Olg Self Exclusion Listen

Please Send Requests for Win/Loss Statements to:

Olg.self Exclusion List

Gateway Casinos and Entertainment Limited
Attention: Compliance
103-256 Pall Mall Street
London, ON N6A 5P6

Problem Gambling Support

ConnexOntario provides phone, online chat and email support for addiction, mental health and problem gambling. Call or visit the ConnexOntario website for details or to find a local support solution in your area.

Olg Self Exclusion List 2019

Phone: 1-866-531-2600
Website: connexontario.ca